Job Description
Join our award-winning team at Grand Plaza Hotel Charlotte! We're seeking enthusiastic individuals to join our front desk operations with no prior experience required. This is your opportunity to launch a career in hospitality while serving guests in the vibrant heart of Charlotte. Enjoy competitive pay, comprehensive training, and a supportive team environment. Immediate positions available for those ready to deliver exceptional guest experiences.
Responsibilities
- Provide warm, efficient check-in/check-out services to all guests
- Manage reservation systems and handle guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict brand standards for cleanliness and safety protocols
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent required
- Strong customer service mindset and communication skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and comfort with reservation systems
- Positive attitude and problem-solving aptitude
- No prior hotel experience necessary - training provided
- Must be authorized to work in the United States