Job Description
Join our award-winning team at Grand Plaza Hotel Albuquerque as we seek a passionate Hotel Front Desk Agent for immediate hire. This is your opportunity to deliver exceptional guest experiences in the heart of New Mexico's vibrant hospitality scene. We're looking for energetic professionals who thrive in fast-paced environments and embody our commitment to excellence.
As a key ambassador of our brand, you'll handle guest check-ins/out, manage reservations, and resolve inquiries with professionalism and warmth. Our competitive compensation package includes benefits, growth opportunities, and a supportive work culture. Start your hospitality career today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and cancellations
- Address guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid New Mexico driver's license (if required for shuttle duties)
- Flexible availability including weekends and holidays
- Basic knowledge of local attractions and services