Job Description
Join Seattle's premier downtown hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking energetic professionals to immediately join our team in the heart of the city. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a dynamic hospitality environment. Perfect for detail-oriented individuals passionate about customer service and Seattle's vibrant tourism scene. Apply today and start your career with us tomorrow!
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns proactively
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping/maintenance for seamless operations
- Provide local recommendations and tourism information
- Maintain accurate records of guest feedback
- Support valet and concierge services as needed
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with property management systems (Opera/PMS)
- Ability to multitask in fast-paced environments
- Basic cash handling and accounting knowledge
- Professional appearance and demeanor
- Flexibility to work evenings/weekends/holidays
- Washington State Food Handler's Card (or willingness to obtain)