Job Description
Join our award-winning team at Grand Plaza Hotel, where hospitality excellence meets Pacific Northwest charm! We're seeking energetic and customer-focused Front Desk Agents to create memorable experiences for our guests. As the first point of contact, you'll embody our commitment to exceptional service while managing check-ins, resolving inquiries, and ensuring seamless operations. This entry-level role offers comprehensive training, career advancement opportunities, and a vibrant downtown Portland location.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle guest inquiries, requests, and complaints with professionalism
- Process reservations and maintain room availability systems
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash handling procedures
- Assist with luggage and concierge services
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Flexible availability including weekends and holidays
- Valid Oregon driver's license (if driving shuttle)