Job Description
Join our award-winning team at Grand Plaza Hotel Fresno and kickstart your hospitality career! We're seeking energetic professionals to deliver exceptional guest experiences at our centrally located property. Enjoy competitive pay, flexible scheduling, and growth opportunities in one of California's most vibrant cities. Immediate openings available – apply today and start your journey in luxury hospitality!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, inquiries, and billing transactions using Opera PMS
- Resolve guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license (for shuttle duties)
- High school diploma or equivalent required
- Basic knowledge of Fresno attractions preferred
- Fluency in English; Spanish highly desirable