Job Description
We're seeking an energetic Hotel Front Desk Agent to join our luxury downtown Manhattan property immediately. As the first point of contact for international and domestic guests, you'll embody our brand's commitment to exceptional service. This urgent opening offers competitive compensation, comprehensive benefits, and rapid career growth in New York's vibrant hospitality scene. No experience required—full training provided!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Resolve guest inquiries and concerns with 5-star service standards
- Coordinate with housekeeping and maintenance for room readiness
- Process payments and maintain accurate financial records
- Upsell premium amenities and dining experiences
- Handle emergency situations following established protocols
Qualifications
- High school diploma or equivalent (hospitality degree preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with reservation systems
- Valid New York State Food Handler's Certificate (or obtain within 30 days)
- Positive attitude and problem-solving mindset