Job Description
Join our award-winning team at Grand Plaza Hotel Minneapolis and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in our luxury downtown hotel. No prior experience is required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Minneapolis.
Responsibilities
- Provide exceptional guest check-in/check-out experiences using our property management system
- Manage reservations, room assignments, and guest inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle billing inquiries and process payments accurately
- Resolve guest complaints promptly and professionally
- Maintain cleanliness and organization of the front desk area
- Assist with valet services and luggage handling as needed
Qualifications
- No experience required – we welcome career changers and recent graduates
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn hotel systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred for valet duties