Job Description
Join our award-winning hospitality team at Grand Orleans Hotels and kickstart your career in the vibrant heart of New Orleans! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our iconic downtown location. As a Front Desk Agent, you'll be the first point of contact for our international guests, embodying the legendary Southern charm that makes our city unforgettable. We provide comprehensive on-the-job training and offer growth opportunities into supervisory roles. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your passion for service shines.
Responsibilities
- Warmly greet and register guests with professional demeanor
- Efficiently manage check-in/check-out processes using hotel software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate telephone systems and manage reservations
- Uphold brand standards through meticulous attention to detail
Qualifications
- No experience required - we train all new hires
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Proficient in basic computer applications
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving abilities
- Positive attitude and customer service mindset
- Must be authorized to work in the USA