Job Description
Join our award-winning hospitality team at Grand City Hotels and kickstart your career in the hotel industry! We're seeking enthusiastic individuals with no prior experience to join our front desk team in vibrant Portland, Oregon. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while enjoying competitive pay, comprehensive training, and growth opportunities. Our supportive environment welcomes newcomers with open arms, offering paid training and a clear path to advancement. If you're passionate about customer service and ready to build a rewarding career in hospitality, apply today!
Responsibilities
- Greet and assist guests with check-in/check-out procedures using hotel systems
- Manage reservations, answer inquiries, and resolve guest concerns promptly
- Process payments and maintain accurate guest account records
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations and financial transactions
- Uphold brand standards through professional communication and appearance
- Assist with basic concierge services and local recommendations
Qualifications
- No prior experience required - comprehensive training provided
- Exceptional customer service orientation and communication skills
- Ability to operate basic computer systems and learn hotel software
- Strong problem-solving abilities and attention to detail
- Flexible schedule availability including nights, weekends, and holidays
- High school diploma or equivalent (GED accepted)
- Basic math skills for handling cash and transactions