Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking passionate individuals with no prior experience for our Front Desk Agent positions in San Jose, CA. Enjoy competitive pay, flexible shift schedules, and comprehensive training in a luxury hotel environment. Whether you're a night owl or early bird, we have shifts to match your lifestyle. Join our team and become the face of our premium hotel, delivering exceptional guest experiences while building valuable skills for your future.
Responsibilities
- Efficiently check in/out guests using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest complaints and ensure satisfaction through proactive solutions
- Maintain security protocols for guest safety and hotel assets
- Collaborate with cross-departmental teams during peak hours
Qualifications
- No prior hotel or hospitality experience required
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with learning new systems
- Customer service mindset with problem-solving abilities
- Ability to stand for extended periods and handle multiple tasks
- Valid California ID or driver's license