Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and become the heart of our guest experience! We're seeking a dynamic professional to manage our weekend operations with exceptional customer service and efficiency. This role offers competitive pay, flexible scheduling, and opportunities for career growth in Oklahoma City's thriving hospitality scene.
Why You'll Love Working With Us:
- Comprehensive training program
- Employee discounts on hotel stays
- Health & wellness benefits
- Recognition programs for outstanding performance
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with hotel management software (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexible availability for weekends (Fri-Sun)
- Basic knowledge of local attractions
- Valid driver's license (for occasional errands)