Job Description
Join our award-winning team at Grand Plaza Hotel and become part of Albuquerque's premier hospitality experience! We're urgently seeking passionate individuals to deliver exceptional guest experiences in our vibrant downtown location. Enjoy competitive pay, flexible scheduling, and comprehensive benefits including health insurance, paid time off, and career growth opportunities. Perfect for hospitality professionals seeking stability and advancement in a thriving market.
As a key contributor to our guest satisfaction mission, you'll work in a dynamic environment where your skills directly impact our reputation. We offer on-the-job training, employee discounts, and a supportive team culture that values recognition and work-life balance. Apply today and start your rewarding career in one of New Mexico's most exciting cities!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences and prompt issue resolution
- Manage room inventory and coordinate housekeeping operations to ensure 100% guest satisfaction
- Process payments, manage reservations, and maintain accurate guest records using PMS systems
- Collaborate with cross-department teams (food & beverage, maintenance) to create seamless guest journeys
- Uphold brand standards through meticulous attention to cleanliness, safety protocols, and service excellence
- Train and mentor new staff on service procedures and emergency response protocols
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 1 year hospitality or customer service experience in a hotel environment
- Proficiency in PMS systems (e.g., Opera, Cloudbeds) and basic Microsoft Office applications
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving skills with ability to remain calm under pressure
- Valid New Mexico driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain within 30 days)
- Fluency in English; Spanish proficiency highly valued
- Ability to lift 25lbs and stand for extended periods