Job Description
Join our award-winning team at Mountain View Resort & Spa as a Front Desk Agent! No hospitality experience required – we provide comprehensive training for motivated individuals passionate about exceptional guest service. Nestled at the foot of Pikes Peak, our luxury resort offers stunning mountain views and a vibrant work environment. Enjoy competitive pay, employee benefits, and career advancement opportunities in Colorado's premier tourism destination. Perfect for career changers, recent graduates, or anyone seeking a rewarding new path in the hospitality industry.
Responsibilities
- Warmly welcome and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests promptly and coordinate with housekeeping/management
- Operate hotel property management systems (training provided)
- Maintain accurate records and financial transactions
- Resolve guest concerns with empathy and problem-solving skills
- Collaborate with cross-departmental teams to ensure seamless operations
Qualifications
- No prior experience required – we train motivated candidates!
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and willingness to learn new systems
- Positive attitude and commitment to guest satisfaction
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license (preferred for local errands)