Job Description
Join our award-winning team at Grand Hotel Charlotte as a Front Desk Agent and experience the future of hospitality with daily pay! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury downtown property. This role offers immediate compensation flexibility and a vibrant work environment in one of America's fastest-growing cities. Enjoy competitive hourly rates, comprehensive benefits, and opportunities for advancement within our expanding portfolio. Perfect for students, gig economy professionals, and those seeking flexible income streams. Apply today and start earning tomorrow!
Responsibilities
- Check-in/check-out guests efficiently with attention to detail and personalized service
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Process payments, handle cash transactions, and reconcile daily reports
- Respond to guest requests promptly and coordinate with housekeeping/bell staff
- Upsell room upgrades, amenities, and local attractions to enhance guest satisfaction
- Maintain accurate records of guest preferences and special requests
- Resolve guest complaints professionally with a solutions-oriented approach
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Strong organizational and multitasking abilities
- Valid driver's license and reliable transportation
- Basic knowledge of Charlotte attractions and transportation