Job Description
Join our award-winning downtown Cleveland hotel and launch your hospitality career! We're seeking enthusiastic individuals to join our front desk team with no prior experience required. Enjoy competitive pay, comprehensive training, and a vibrant work environment in the heart of Cleveland's entertainment district. Perfect for career changers or recent graduates looking to enter the thriving hospitality industry.
Responsibilities
- Check in/out guests efficiently using our property management system
- Handle guest inquiries and resolve concerns promptly
- Process reservations and manage room availability
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Assist with valet and concierge services as needed
- Uphold brand standards for cleanliness and professionalism
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer literacy
- Flexible availability including nights, weekends, and holidays
- Positive attitude and customer-first mindset
- Ability to stand for extended periods