Job Description
Join our award-winning team at the Grand Hotel Kansas City and kickstart your hospitality career! We're seeking energetic individuals with no prior experience to become our next Front Desk Agents. Enjoy competitive pay, comprehensive training, and a dynamic work environment in the heart of downtown. As a cornerstone of our guest experience, you'll create memorable stays while developing valuable skills in customer service, operations, and problem-solving. Our growth-focused culture offers advancement opportunities into management and specialized hospitality roles.
What We Offer:
- Free hotel accommodations for team members
- Medical, dental, and vision insurance
- 401(k) with company matching
- Tuition reimbursement programs
- Employee dining discounts
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments
- Address guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in fast-paced environments
- Positive attitude and customer-focused mindset
- Flexible availability including nights/weekends
- No prior experience required - we train!