Job Description
Are you a hospitality professional looking for flexibility and immediate earnings? Join the Grand Horizon Tampa team, where we pride ourselves on exceptional guest experiences and a culture of recognition.
As a Front Desk Agent, you are the face of our hotel. You will ensure our guests feel welcomed, valued, and comfortable from the moment they arrive until they check out. We offer a competitive hourly rate plus the unique benefit of Daily Pay, allowing you to access your earnings when you need them.
Why Choose Us?
- Daily Pay Option: Get paid the same day you work with our instant pay feature.
- Modern Environment: Work in a recently renovated, state-of-the-art facility.
- Advancement Opportunities: Clear pathways to supervisory roles and management training.
Responsibilities
- Execute smooth check-in and check-out procedures for all guests, verifying identity and payment details.
- Answer incoming calls promptly, responding to inquiries, making reservations, and managing room availability.
- Handle guest complaints and requests with the highest level of empathy and problem-solving skills.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments accurately and post charges to guest accounts using the Property Management System (PMS).
- Assist guests with local directions, dining recommendations, and concierge services.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in a hotel front desk or customer service role is preferred.
- Proficiency in computer systems, specifically Opera or similar Property Management Software.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Ability to work flexible hours, including weekends, holidays, and evening shifts.
- Physical stamina to stand for extended periods and lift luggage or equipment.