Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in downtown Dallas! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. As the first point of contact, you'll embody our commitment to excellence while managing check-in/check-out processes, resolving inquiries, and ensuring seamless operations. Enjoy competitive benefits, growth opportunities, and a vibrant work environment in one of America's most exciting cities. Apply today to start your hospitality career journey!
Responsibilities
- Manage guest check-in/check-out procedures efficiently while maintaining accuracy in reservation systems
- Address guest inquiries and resolve concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams to ensure room readiness and facility standards
- Process payments and manage financial transactions using POS systems
- Uphold brand standards through consistent service excellence and attention to detail
- Assist with concierge services including local recommendations and event planning
- Monitor and report operational issues to management team
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license and clean driving record (if required for errands)
- Basic knowledge of Dallas attractions and transportation systems
- Ability to multitask in fast-paced environments