Job Description
Join our award-winning team at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience to start their hospitality journey. As a Front Desk Agent, you'll be the first point of contact for guests, ensuring memorable stays while gaining valuable skills in customer service, operations, and guest relations. We provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment in the heart of Albuquerque.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and escalate when necessary
- Uphold brand standards through exceptional service delivery
- Assist with valet services and luggage handling
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving abilities
- Valid driver's license (for valet duties)
- Positive attitude and team-oriented mindset