Job Description
Join our award-winning team at Grand Hospitality Group in vibrant downtown San Jose! We're seeking enthusiastic individuals to kickstart their hospitality careers with no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while enjoying competitive pay, comprehensive training, and growth opportunities. Our modern hotel offers a dynamic work environment with complimentary meals, employee discounts, and a supportive team culture. Perfect for career changers, recent graduates, or anyone passionate about customer service!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments with attention to detail
- Handle guest inquiries and resolve issues promptly
- Process payments and operate hotel management systems
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records of guest preferences and special requests
Qualifications
- No prior hotel experience required – we provide full training!
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Flexible availability including weekends and holidays
- Positive attitude and willingness to learn
- Customer service mindset with problem-solving aptitude