Job Description
Join our award-winning team at Grand Plaza Hotel, Fresno's premier luxury destination! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in our newly renovated downtown property. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities in California's vibrant Central Valley. Immediate openings available for motivated individuals ready to shine in fast-paced hotel operations.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest complaints promptly while maintaining service excellence standards
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash drawer operations accurately
- Provide local recommendations and assistance to enhance guest experiences
- Maintain detailed shift logs and incident reports
- Uphold brand standards through professional appearance and conduct
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera/PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of Fresno attractions and transportation
- Valid California driver's license preferred
- Flexible availability including weekends and holidays
- High school diploma or equivalent required