Job Description
Join our dynamic team at Coastal Hospitality Group and launch your hospitality career! We're seeking enthusiastic Hotel Front Desk Agents to deliver exceptional guest experiences during day, evening, and overnight shifts. No prior hotel experience required – we provide comprehensive training to help you thrive in this fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while working in Virginia Beach's premier coastal destination.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and modify booking details accurately
- Answer multi-line phones and respond to guest inquiries promptly
- Process payments and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle emergency situations calmly and professionally
- Operate hotel amenities and provide local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Exceptional customer service orientation
- Strong verbal communication skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Valid driver's license preferred