Job Description
Start your hospitality career with Grand Hotel Fresno! We're seeking enthusiastic individuals for our Front Desk Agent position – no prior experience required! Enjoy competitive pay, comprehensive training, and a supportive team environment. Join our award-winning hotel in the heart of Fresno and grow your career while serving our valued guests.
Responsibilities
- Check in/out guests efficiently and warmly
- Manage reservations and room assignments
- Process payments and handle cash transactions
- Address guest inquiries and resolve concerns
- Maintain front desk area cleanliness and organization
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software systems
- Assist with luggage and guest services
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset
- Ability to work flexible shifts (nights/weekends)
- Positive attitude and team player mentality
- Detail-oriented with organizational abilities
- Willingness to learn hotel operations