Job Description
Join the vibrant hospitality industry at Indianapolis Grand Hotel! We're seeking enthusiastic individuals with no prior experience to start their career in hotel operations. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while learning valuable customer service skills in a dynamic environment. We provide comprehensive training and career growth opportunities for motivated team players.
Our hotel offers a supportive workplace culture, competitive benefits, and the chance to build a long-term career in hospitality. If you're a people person with a positive attitude and eager to learn, we want to meet you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and handle guest inquiries via phone/email
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest issues promptly and professionally
- Assist with luggage and provide local area recommendations
- Maintain cleanliness and organization of the front desk area
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy
- Must be authorized to work in the United States