Job Description
Join our award-winning team at Grand Hotel Wichita and kickstart your hospitality career! We're seeking energetic individuals with a passion for customer service to fill our Front Desk Agent positions. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain. What you'll gain: Free meals during shifts, employee discounts, and a supportive team environment. Why us? We invest in our people, offering mentorship programs and advancement paths. Apply today to become part of Wichita's premier hospitality experience!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments accurately
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain financial transaction records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through cleanliness and professionalism
- Resolve guest complaints with empathy and efficiency
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and customer-focused mindset
- Attention to detail and organizational skills
- Ability to stand for extended periods
- No prior experience required – training provided