Job Description
Join Fort Worth's premier hospitality team! Grand Hospitality Group is seeking enthusiastic individuals to kickstart their careers in the hotel industry. No prior experience needed – we provide comprehensive training to set you up for success. As a Front Desk Agent, you'll be the welcoming face of our property, ensuring every guest has an exceptional stay. If you're passionate about service, detail-oriented, and eager to grow, this is your perfect entry point into hospitality.
Responsibilities
- Efficiently check guests in/out using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong customer service orientation
- Basic computer literacy and typing ability
- Ability to multitask in a fast-paced environment
- Flexible availability including nights/weekends/holidays
- Positive attitude and willingness to learn new systems
- Valid Texas ID and reliable transportation