Job Description
Join our vibrant team at Grand Hospitality Group as a Front Desk Agent! No prior experience is needed – we provide comprehensive training to launch your hospitality career. Enjoy flexible shift work in our modern Roanoke hotel, where your positive attitude and customer service focus will shine. Perfect for students, career changers, or anyone seeking dynamic shift-based employment in Virginia's thriving tourism industry.
Responsibilities
- Greet and assist guests with check-in/check-out processes efficiently
- Manage reservations and room assignments using our hotel software
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
Qualifications
- No prior hotel experience required – training provided!
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and comfort with digital systems
- High school diploma or equivalent
- Valid driver's license (if transportation needed)
- Positive attitude and problem-solving mindset