Job Description
Join our award-winning team at Grand Hotel Raleigh, where exceptional service meets southern charm! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of North Carolina's capital. Enjoy weekly pay, competitive benefits, and career growth opportunities in a dynamic hospitality environment. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate complex issues to management
- Uphroom safety and security protocols for guest and property protection
- Conduct local area recommendations and assist with guest transportation
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Valid North Carolina driver's license (if required for transportation duties)
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Raleigh attractions and local services