Job Description
Join our dynamic hospitality team at Fresno Grand Hotel! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences through our front desk operations. This shift-based role offers comprehensive training and career growth opportunities in California's thriving Central Valley. Enjoy competitive pay, flexible scheduling, and a supportive work environment perfect for launching your hospitality career.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries, reservations, and payment transactions
- Coordinate with housekeeping and maintenance departments
- Maintain front desk area cleanliness and organization
- Resolve guest complaints promptly and professionally
- Operate hotel management software and communication systems
- Assist with luggage handling and concierge services
- Complete shift reports and handover documentation
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to stand for extended periods
- Must pass background check and drug screening