Job Description
Join our award-winning hotel team in Richmond and launch your hospitality career! No prior experience needed – we provide comprehensive training to help you succeed. As a Front Desk Agent, you'll be the first point of contact for guests, delivering exceptional service that makes every stay memorable. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in cleanliness and presentation
- Assist with valet services and luggage handling
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency
- Customer service mindset with a positive attitude
- Flexible availability including weekends and holidays
- Valid driver's license preferred for valet duties