Job Description
Join our award-winning hospitality team at Mountain View Hotel & Resort! We're urgently hiring passionate individuals for our Front Desk Agent positions in beautiful Colorado Springs. No prior experience is necessary – we provide comprehensive training to help you succeed in your new career. As a key ambassador for our luxury property, you'll create memorable experiences for guests while enjoying competitive pay, flexible scheduling, and growth opportunities within our renowned hotel chain.
Responsibilities
- Warmly greet and check-in/check-out hotel guests using our property management system
- Manage reservations, answer inquiries, and resolve guest concerns promptly
- Process payments accurately and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate switchboard and handle multi-line phone systems professionally
- Assist with luggage handling and provide local area information to guests
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- Positive attitude and strong customer service mindset
- Availability to work evenings, weekends, and holidays
- No experience required – we provide paid training!