Job Description
Join Louisville's premier luxury destination at the Grand Louisville Hotel! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. Our award-winning property offers competitive benefits, career advancement opportunities, and a vibrant team culture. Perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele.
Responsibilities
- Deliver personalized guest service across front desk, concierge, and guest relations functions
- Manage reservation systems and optimize room assignments for maximum occupancy
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism
- Process check-ins/check-outs efficiently using Opera/PMS systems
- Uphold brand standards through meticulous attention to detail
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- Minimum 2 years luxury hotel experience preferred
- Proficiency in PMS systems (Opera, Delphi) and Microsoft Office
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid KY Food Handler/ServSafe certification (or willingness to obtain)
- Ability to lift 25lbs and stand for extended periods
- Strong problem-solving abilities under pressure
- Knowledge of Louisville attractions and local area