Job Description
Join our award-winning team at Grand Plaza Hotel Indianapolis as a Hotel Front Desk Agent! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences. Enjoy competitive pay, comprehensive training, and career advancement opportunities in downtown Indianapolis. Apply today to start your hospitality journey!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and positivity
- Process payments and manage reservations accurately
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and effectively
- Maintain a clean and organized front desk area
- Upsell hotel amenities and services to enhance guest stays
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving abilities
- Customer service mindset with a friendly demeanor
- Must pass background check and drug screening