Job Description
Join our award-winning team at Sunshine Hospitality Group and launch your career in the vibrant Florida hospitality industry! We're seeking enthusiastic Front Desk Agents to create unforgettable experiences for our guests at our premier Orlando resort. No previous hotel experience is necessary – we provide comprehensive training for motivated individuals who excel in customer service.
Enjoy competitive pay, flexible scheduling, career advancement opportunities, and a dynamic work environment where every day brings new challenges and rewards. Our commitment to employee development means you'll gain valuable skills that can open doors to management roles across our luxury properties.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm, personalized service
- Manage reservation systems, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping, maintenance, and valet departments
- Process payments and maintain accurate financial records
- Act as hotel ambassador, providing local recommendations and assistance
- Maintain clean, organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient with basic computer systems and reservation software
- Positive attitude with genuine desire to serve others
- No experience required – comprehensive training provided
- Must be authorized to work in the United States