Job Description
Join our award-winning team at Grand Mesa Hotel & Resort! We're seeking enthusiastic individuals to kickstart their hospitality careers with no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while working flexible shifts including nights, weekends, and holidays. We provide comprehensive paid training and career growth opportunities for dedicated team members.
Enjoy competitive pay, complimentary employee meals, free parking, and a supportive work environment. If you're a people person with a positive attitude and ready to learn, we want to meet you!
Responsibilities
- Guest check-in/check-out procedures using hotel management systems
- Answer phones and manage reservations with professionalism
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform nightly audit tasks and report preparation
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (18+ years old)
- Excellent communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Strong problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Punctuality and reliability with consistent attendance
- Positive attitude and willingness to learn new systems
- Ability to stand for extended periods