Job Description
Join the Premier Team in Orlando!
Are you a people person looking for a rewarding career in the hospitality industry? Grand Horizon Hotels is currently seeking enthusiastic and professional Hotel Staff to join our award-winning team. We offer a dynamic work environment, competitive pay, and the peace of mind of Weekly Pay.
As a vital part of our operations, you will be the face of our brand, ensuring every guest enjoys a seamless and memorable stay. We are looking for dedicated individuals who take pride in their work and want to grow with a top-tier hospitality group.
Responsibilities
- Check guests in and out efficiently, verifying payment methods and collecting necessary information.
- Handle incoming phone calls, emails, and reservations with a friendly and professional tone.
- Resolve guest inquiries, complaints, and requests promptly to ensure high levels of guest satisfaction.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with check-out processes, including printing folios and processing charges.
- Collaborate with housekeeping and maintenance teams to address guest needs.
- Process daily sales transactions accurately using the Point of Sale (POS) system.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel, resort, or customer service role is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Proficiency in basic computer applications and reservation software.
- Ability to work flexible hours, including weekends, holidays, and night shifts.
- Must be able to stand and walk for extended periods.