Job Description
Join our award-winning Cleveland hospitality team as a Front Desk Agent! No prior experience required – we provide comprehensive training for motivated individuals passionate about guest service. You'll be the first point of contact for our international clientele, creating memorable experiences at our downtown landmark hotel. This role offers rapid career growth opportunities within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and payment processing
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate cash handling procedures
- Execute upselling strategies for room upgrades and amenities
- Maintain a pristine front desk environment
Qualifications
- High school diploma or equivalent required
- Excellent verbal communication skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing 30+ WPM preferred)
- Ability to stand for extended periods
- Positive attitude and service-oriented mindset
- Willingness to work flexible shifts (nights/weekends)
- No hospitality experience necessary – training provided!