Job Description
We are looking for a welcoming and energetic Front Desk Agent to join our team at Grand Plaza Hotel in the heart of San Diego. If you are a people-person with a passion for hospitality and are ready to start your career with no prior experience required, we want to hear from you!
As the face of our hotel, you will ensure our guests have a memorable stay from the moment they arrive. We provide comprehensive training, competitive pay, and a supportive work environment. Join us in delivering exceptional service in beautiful San Diego.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival and departure.
- Check-in/Check-out: Efficiently manage guest registrations, process payments, and issue room keys using our property management system.
- Communication: Answer incoming calls, respond to emails, and provide information about local attractions and hotel services.
- Guest Relations: Handle guest inquiries, complaints, and requests promptly and courteously to ensure satisfaction.
- Front Office Support: Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Communication Skills: Excellent verbal and written communication abilities in English.
- Friendly Demeanor: A positive attitude and a genuine desire to help others.
- Computer Proficiency: Basic computer skills and familiarity with data entry.
- Availability: Flexibility to work various shifts, including weekends and holidays.
- Education: High school diploma or equivalent (GED) preferred.