Job Description
Join our award-winning luxury hotel in the heart of Atlanta! We're urgently seeking dynamic Hotel Front Desk Agents for immediate shift-based openings. Deliver exceptional guest experiences while managing check-ins, reservations, and concierge services. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location near major attractions. Perfect for hospitality professionals seeking fast-paced, rewarding careers with growth opportunities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, complaints, and requests with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Assist with reservation management and room assignments
- Upsell hotel amenities and services to enhance guest experience
- Maintain security protocols and manage lost-and-found items
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Atlanta attractions and transportation
- Valid driver's license and reliable transportation