Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking vibrant, customer-focused professionals to deliver exceptional guest experiences in Albuquerque's vibrant downtown. This part-time role offers flexible scheduling and a supportive environment where your hospitality skills shine. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today to become part of our family!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and reservation details
- Uphold brand standards in all guest interactions
- Assist with valet services and luggage handling
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving abilities
- Ability to work flexible evenings/weekends/holidays
- Basic math skills for payment processing
- Valid New Mexico driver's license preferred
- Knowledge of Albuquerque attractions and transportation
- Spanish language skills highly desirable