Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant Jacksonville, FL! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our downtown riverfront property. If you thrive in fast-paced environments and take pride in creating memorable stays, this is your opportunity to shine in a supportive, growth-oriented culture.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Utilize property management systems (e.g., Opera)
- Uphold brand standards and safety protocols
- Support concierge services and local area recommendations
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems and MS Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if transporting guests)
- Flexible availability including weekends/holidays
- Basic foreign language skills (Spanish preferred)
- High school diploma or equivalent required