Job Description
Immediate Opening at Premier Fort Worth Hotel! We're urgently seeking passionate Hotel Front Desk Agents to deliver exceptional guest experiences in the heart of Fort Worth's cultural district. Join our award-winning team where growth opportunities and a supportive environment await. Apply today – positions fill fast!
Responsibilities
- Manage guest check-in/check-out procedures with precision
- Handle reservations, inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera/PMS)
- Uphold brand standards and service excellence
- Assist with valet and concierge services as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights/weekends)
- Texas Food Handler certification (or obtain within 30 days)
- Strong attention to detail and multitasking ability
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (for valet duties)