Job Description
Join our award-winning team at the Grand Detroit Hotel, where luxury meets innovation! We're urgently seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown Detroit. As a premier hospitality destination, we offer competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities.
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk environment
- Assist with VIP guest arrangements and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid Michigan driver's license preferred
- Basic knowledge of Detroit tourism attractions a plus
- Fluency in English; bilingual (Spanish) candidates encouraged