Job Description
Join our award-winning downtown Memphis hotel and become part of a team dedicated to exceptional guest experiences! We are urgently seeking passionate hospitality professionals to deliver world-class service at our luxury property. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of America's most vibrant cities. Apply today and start your exciting career in hospitality!
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and hotel services
- Maintain a clean, organized lobby area and front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; hospitality degree preferred
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Memphis tourism and attractions