Job Description
Join our award-winning team at Grand Hotel Chicago! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences during peak season. Enjoy competitive pay, flexible shift options, and career advancement opportunities in the heart of downtown.
Why Work With Us? Comprehensive benefits package, employee discounts, and a vibrant workplace culture where your contributions make a real difference. Apply today and become part of Chicago's premier hospitality destination!
Responsibilities
- Manage check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS) effectively
- Upsell hotel amenities and services to enhance guest stays
- Ensure security protocols are followed at all times
Qualifications
- Minimum 1 year hotel or customer service experience
- Strong communication and interpersonal skills
- Proficiency with PMS software (Opera/Micros preferred)
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and problem-solving abilities
- Basic math and cash handling skills
- High school diploma or equivalent required