Job Description
Join the heart of Dallas luxury hospitality! We're seeking passionate Weekend Front Desk Agents to deliver exceptional guest experiences at our award-winning downtown hotel. This role combines high-energy service with premium benefits, perfect for hospitality professionals seeking weekend flexibility without compromising career growth.
Our team thrives on creating memorable stays through seamless check-ins, personalized recommendations, and proactive problem-solving. Enjoy competitive pay, complimentary shift meals, and advancement opportunities within our 5-star property chain.
Responsibilities
- Handle guest check-ins/checkouts with efficiency and warmth
- Manage reservations and optimize room occupancy
- Resolve guest inquiries and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Provide local attraction recommendations and transportation assistance
- Execute upselling opportunities for premium services
Qualifications
- Previous hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to work weekends and flexible shifts
- Basic knowledge of Dallas tourism and attractions
- High school diploma or equivalent; hospitality certification a plus
- Ability to stand for extended periods and lift 25 lbs