Job Description
Join the dynamic team at Grand Hotel Jacksonville, where we prioritize growth and financial stability! We're seeking a passionate Hotel Front Desk Agent to deliver exceptional guest experiences while enjoying the security of weekly pay. Located in Jacksonville's vibrant riverfront district, our hotel offers a supportive environment with competitive benefits and opportunities for advancement. If you thrive in fast-paced hospitality settings and value consistent income, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently
- Handle reservations and room assignments using property management systems
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and service quality
- Assist with valet and concierge services as needed
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Jacksonville tourism attractions
- Cash handling and point-of-sale system experience
- Valid Florida driver's license (for valet duties)