Job Description
Join Oklahoma City's premier luxury hotel team and enjoy weekly pay! Grand Hospitality Group is seeking a dynamic Hotel Front Desk Agent to deliver exceptional guest experiences at our downtown location. This role offers competitive compensation, flexible scheduling, and immediate weekly paychecks – perfect for financial stability. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. With comprehensive training and career advancement opportunities, this position is ideal for hospitality professionals seeking growth and financial peace of mind.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using PMS software
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain lobby cleanliness and professional appearance
Qualifications
- Previous hotel or customer service experience preferred
- Proficiency with property management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Professional appearance and positive attitude
- Oklahoma City residency preferred