Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Cleveland, OH! We're seeking passionate hospitality professionals to deliver exceptional guest experiences with the added benefit of weekly pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of Ohio's tourism hub.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to maximize revenue
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- High school diploma or equivalent required
- Basic knowledge of Cleveland attractions and local area
- Valid driver's license preferred
- Must pass background check and drug screening