Job Description
Join our award-winning downtown Columbus hotel where weekly pay meets exceptional hospitality! We're seeking passionate professionals to deliver memorable guest experiences while advancing their careers in Ohio's thriving tourism industry. Enjoy competitive wages, comprehensive benefits, and a dynamic work environment in the heart of the Buckeye State.
Grand City Hospitality Group offers immediate opportunities for career-driven individuals who thrive in fast-paced settings. As a Front Desk Agent, you'll be the first point of contact for our guests, ensuring seamless check-ins, personalized service, and local recommendations. We pride ourselves on fostering a supportive team culture with consistent weekly paychecks and clear advancement paths.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and professionalism
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (PMS) for daily operations
- Provide local attraction recommendations and transportation assistance
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic math skills for cash handling and billing
- Valid Ohio driver's license preferred
- Ability to stand for extended periods